1. Introduction

Welcome to Confirm Bot ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

2. Information We Collect

2.1 Information from Shopify

When you install Confirm Bot on your Shopify store, we access the following data:

Store information (name, domain, contact email)
Order information (order details, customer names, phone numbers, shipping addresses)
Customer information necessary for order confirmation via WhatsApp

2.2 WhatsApp Communication Data

We collect and process:

Phone numbers for sending WhatsApp messages
Message delivery status and responses
Customer replies and button interactions

2.3 Usage Data

We automatically collect certain information about how you use our services, including:

App usage patterns and feature interactions
Message statistics (sent, delivered, read, responded)
Order confirmation and cancellation rates

3. How We Use Your Information

We use the collected information to:

Send automated WhatsApp order confirmation messages on your behalf
Update order tags in your Shopify store based on customer responses
Provide the inbox feature for viewing customer conversations
Generate analytics and reports for your dashboard
Improve and optimize our services
Provide customer support
Send important service updates and notifications

4. Data Sharing and Disclosure

We may share your information with:

Meta/WhatsApp: To deliver messages through the WhatsApp Business API
Shopify: To integrate with your store and update order information
Service Providers: Third-party vendors who assist in operating our services (hosting, analytics)
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order and message data is retained for 90 days after which it is automatically deleted. You can request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of data in transit and at rest
Secure API connections with Shopify and WhatsApp
Regular security audits and updates
Access controls and authentication measures

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format
Withdraw consent at any time
Uninstall the app to stop data collection

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@confirmbot.com
Website: https://confirmbot.com